IT Leadership

IT leadership and management news, analysis, research, how-to, opinion, and video.

Going postal, IT style

It's the 1980s, and when this company's IT department needs to get a copy of customer data to diagnose problems, the obvious solition is floppy disks -- at least until their mailman gets involved.

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Fastest growing tech skills and certifications in 2017: 30 and 30

Cash market value of these certified and noncertified tech skills have increased the most so far in 2017.

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IT staffing: When to retrain, when to hire fresh

Staffing new projects is no picnic these days -- skilled help is in short supply, but retraining takes time and money, and doesn’t always work. Here’s how to decide which path to take.

self checkout

Self-checkout: What shoppers want to do is rarely what they end up doing

One of the first things retail executives learn is that shopper surveys are horrible indicators of what shoppers will do in stores.

Old is the new New

This pilot fish's team is replacing the company's oldest PCs with newer models -- and, naturally, there's always one manager who insists he NEEDS a new machine.

martha bird

Meet ADP's 'business anthropologist,' putting human thought behind chatbots

Martha Bird's specialty is designing technologies that work for people, creating conversational user interfaces and chatbots that can serve different professional audiences across different geographies and different cultures.

customer care ts

The rules of engagement for customer-obsessed organizations

Today, customer engagement has shifted. Customers don’t just take what they get; they arrive with an expectation that a brand knows what they want before they even do.

amazon boxes

Amazon successfully fights off pricebots

One big downside of the plethora of e-commerce shopping bots out there today is that they create the impression of a difference when there may not be one. If I may give my two cents’ worth, is a two-cent difference meaningful,...

So he's NOT your favorite memory of that job?

This IT pilot fish's seat is just on the other side of a cubicle partition from a co-worker who's really annoying -- and not just to fish.

sawyer and baxter 2

The ‘cobots’ are coming. Is your IT team ready?

These collaborative robots work alongside human employees, sending productivity sky-high. But IT teams must be ready to take on complex programming, deal with connectivity issues and get used to sharing workspace with 6-foot-tall...

walmart registers

Walmart.com's transformation: Too little, much too late

BusinessWeek's look at how Jet.com is doing in its effort to transform Walmart.com leaves the impression that the biggest obstacle to Walmart.com being successful is Walmart itself.

See, now it's TWICE as cost effective as before!

This healthcare IT vendor is rolling out a new instant messaging application for internal use, and that's a bigger deal than it might sound -- so getting it right matters a lot.

8 great testing tools for mobile app developers

Device-as-a-service makes device ownership and management a thing of the past

DaaS unburdens IT with lower, more predictable costs, access to the latest technology and increased security.

create a culture of innovation

4 key techniques for continuous improvement in corporate innovation

There's a lot of attention paid to how to design and implement corporate innovation programs, but not how to effectively operate these programs and capabilities in a sustainable way.

Unplug, plug back in. How exciting could THAT be?

Flashback to the early 1980s, when this New Zealand site has 100 terminals connected to the central computer in a very stylish office that's a disaster waiting to happen.

digital leadership gap primary

Master Class (with video): At GE, digital transformation powers new lines of business

Watch and learn as CDO Ganesh Bell describes how GE Power's transformation produced $4 billion in new business. This free knowledge bundle includes an article, Bell's mainstage presentation at the AGENDA17 conference, and an exclusive...

viva la revolution fist arm hand

Leadership for the IT revolution

Which type of leader will come to the fore in this dynamic time?

woman man choosing clothing app

Apparel chains can fight back against Amazon, but it won't be easy

With recent reports that Amazon is preparing to make a major play in custom clothing — as well as apparel in general — clothing chains are panicking.

innovation idea

4 considerations for navigating 'innovation antibodies' and 'innovation theater'

Many innovation leaders need to carefully navigate the waters between too much resistance to innovation from corporate antibodies and, conversely, too much enthusiasm for innovation from those wishing to put on theater.

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Q&A

Why online etiquette matters -- and why IT leaders should care

High-tech analyst Scott Steinberg, author of the book Netiquette Essentials, offers ideas for navigating social media networks with grace and discusses the crucial role CIOs play in promoting -- and enforcing -- good behavior online.

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