No problem there!

User complains that her PC has no network connectivity, so this help-desk pilot fish gives her a call to do basic troubleshooting before making a desk-side visit.

"I describe the network cable to her and ask her to confirm that it's connected firmly on both ends," says fish. "Check. I ask her to restart her computer. She does. The problem persists."

So fish starts trying to determine whether the problem is with all network functions, or only some.

Can she use the web? "No," user says. OK, can you send or receive e-mail? "Oh, yes, no problems there," she says.

Ah, fish says, so it's only some network functions that are having problems? Some things aren't working, but e-mail is?

"Right," user says. "I just log onto my co-worker's computer instead, and e-mail works just fine."

Sharky doesn't care whose computer you use -- just that you send me your true tale of IT life at sharky@computerworld.com. You'll snag a snazzy Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

Now you can post your own stories of IT ridiculousness at Shark Bait. Join today and vent your IT frustrations to people who've been there, done that.

Copyright © 2010 IDG Communications, Inc.

  
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