Artificial Intelligence

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How AI is helping the help desk

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand planning and more.

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How AR, the cloud and AI could change the courtroom experience for the better

After a less-than-ideal tech experience in the CA courts, I look at how AR, AI and the cloud could vastly improve legal trials by removing complexity, increasing reliability and significantly increasing the ability of attorneys (to...

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8 highly useful Slack bots for teams

Collaboration has never been easier. With the help of these bots, you can schedule meetings, check up on your colleagues’ progress, track who’s out of the office and more, right in your Slack workspace.

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How AI is changing office suites

New and upcoming artificial intelligence features in G Suite, Microsoft Office and office suites can boost workers’ productivity and provide business insights, but they could carry hidden costs, say experts.

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IBM and the future of digital assistants: Building superhumans

The IBM Think Conference showcases some fascinating human enhancements that will shortly begin our evolution from human to hybrid-human to and beyond. It’s a fast-approaching future where we are individually more capable, and far less...

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Enterprise mobile management: Where do we go from here?

Traditional mobile management is dead. There is a new era of device management coming, and you better get ready for it.

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How Nuance is blazing a path to a smarter Siri

Nuance’s recently announced Project Pathfinder solution gives us a glimpse at Siri’s smarter future.

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In 2019, look for AI-enabled mobile devices – and a UEM push

As AI finds its way into mobile devices and virtual personal assistants proliferate in offices and boardrooms, IT admins will have to manage more – and more sophisticated – end points.

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Top 4 enterprise tech trends to watch in 2019

Security, AI, cloud computing and blockchain are all expected to see significant advances this year.

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2019 CES: Anticipating a revolution that transcends personal devices

2019 isn’t the beginning or the end of this change, it’s the year it becomes clear that the future will be nothing like the past.

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Tech luminaries we lost in 2018

Hailing from five different nations, the 13 remarkable women and men memorialized here had a lasting influence on technology and the world.

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The top 10 stories of 2018: Blockchain rises, open source reigns, trust wanes

Optimists can look at 2018 and point to GDPR privacy protections, the launch of blockchain business apps and the creativity of the open-source community as signs technology can lead us to a safe and prosperous future. Meanwhile,...

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Ambient computing is in the air

A massive convergence of technologies will enable us to use computers and the internet without really using them.

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Review: G Suite gets an AI boost

Several new AI-driven features in G Suite (some still in beta) are aimed at saving users time, facilitating collaboration, and improving security.

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Amazon launches patient data-mining service to assist docs

Through its Amazon Web Services platform, Amazon is offering an A.I. engine that can cull useful information from millions of unstructured electronic files, including patient electronic medical records.

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Zoho customer service tools get AI, analytics updates

The company’s Zia AI assistant is being rolled out in new areas and now provides email ‘sentiment’ analysis to Zoho Desk.

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Did IBM overhype Watson Health's AI promise?

IBM's Watson Health division has been under fire for not delivering on its promise to use AI to enable smarter, more personalized medicine. But IBM officials maintain that hospitals are seeing benefits.

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Amazon’s Alexa virtual assistant now available on Windows 10 PCs as a standalone app

Alexa, which debuted on select Windows 10 laptops earlier this year is now available for download on all compatible devices, building Amazon's push into the enterprise.

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