The Role of Paper in a Digital Workplace

Even as organizations become increasingly digital-native, paper-based workflows remain essential.  According to  Forrester’s Q1 2020 Digital Process Automation Survey, 70% of organizations say there is still a dependency on manual and paper-based processes.

The role of paper as part of a critical workflow process varies across specific industries and departments. For instance, highly regulated industries including law, finance and accounting use printed documents as part of a key functional micro workflow. This is unlikely to change anytime in the near future despite the rapidly changing landscape, due to enduring regulatory and compliance requirements. It is now more important than ever for business leaders to consider these implications when developing their digital transformation and adoption strategies, especially if employees with these work style needs are working from home part or all of the time.